Hotel Supplies-Online Contact Information 1. Hotel Supplies Online: sales@hotelsupplies-online.com Reaching us by Phone: 215-468-3881. 9AM-5PM EST. Monday-Friday Use Fax for order and questions 775-855-9533. Our mailing address is PO Box 37287 Philadelphia, PA 19148

2.The quickest way to reach customer service is through email as this is monitored beyond business hours.

3. In all but extreme circumstances, expect replies within 24 hours as long as you put in correct email address

4. Be sure you have entered your email address correctly. It is used to send the sales receipt and replies to membership forms.

1.Hotel Supplies Online guest supply are not available in print version. We update frequently, making print catalogs obsolete quickly. Also, we would rather save the cost and pass it on to you in lower prices on our hotel, guest supply and motel supply products!

1.Most items ship UPS ground except large items like lodging furniture. Items not shipping UPS will be noted on the site.

2.We request customers in Hawaii and Alaska use fax orders. We will advise you of freight charges before placing the order.

3. Hotel Supplies-Online does not ship hospitality products overseas, but we do ship to freight forwarders here in the US. You would be resposible for contracting with your own freight forwarder.

4. UPS shipping calculator for ground service is integrated into "buy me" buttons.

5.This differs according to products. Most items ship within 48 hours. Hospitality Linens and Luxury Guest Room Amenities take longer. Logoed Amenities require 30 days. Email is sent when the product ships. Some Guest Supply items have the ship time noted near the item. If a ship time is not noted and this is a time sensitive order, please email us before ordering. Allow 7-10 business days for delivery.

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1. We like to accomodate you with samples whenever possible. Please click here to learn how to order them.

1. Please read our return policy for orders from our catalog by clicking here!

2. Hotel Industry Suppliers Restocking fees are percentage charged for returning an item that is not defective or received in error. Industry standard is 15 - 30 percent. Hotel industry suppliers Restocking fees keep costs and prices down. When items are returned in non-resalable condition, we are liable for that merchandise cost. We keep our prices low by charging a restocking fee for non-defective, non-fault returns, rather than raise prices to cover our costs in case of returns. Our fee is in line with the cost associated with the return. Certain items and charges are non-refundable: The following items are not refundable: Shipping charge Items defaced or physically damaged by end-users. Clearance items marked as non-refundable Items created with customer's logo and/or custom printing All other catalog items liable to 15% - 30% Restocking Fee according to merchandise, manufacturer involved.