Wholesale Hotel Supplies Customer Return Instructions:
Please read carefully
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| Customer Error | ||||||
| Even though you will see your order on the screen at purchase, in your receipt immediately after and then in the thank you note emailed to you, sometimes customers realize after the items arrive that they chose the wrong thing, over ordered or just do not need the item. In the wholesale industry, returns are not as simple as in a retail store. Since wholesalers deal in bulk and keep the prices low, returns are costly and time consuming. Our return policy is standard in the industry: | ||||||
1. Orders returned because of customer error will be charged a restocking fee of 20-30 percent. Restocking fees are percentage charged for returning an item that is not defective or received in error. Industry standard is 25 percent. 2. Merchandise must be unused and in the original carton with no items missing. 3. Freight back to us is the customer's responsibility. Only UPS or Fed Ex returns will be accepted. If you wish us to arrange a call tag to pick up the return, this cost will be deducted from your refund. |
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| What to do: | ||||||
1. Please do not return anything to us without first contacting our customer service department at 215-468-3881, 9AM-5PM EST Mon-Fri, or anytime via fax at 775-855-9533, and email at sales@hotelsupplies-online.com. for return instructions. 2. Tape up the carton and print the RA number given to you boldly on the carton. Return via UPS or Fed Ex or wait for the call tags as arranged with us. As soon as the item returned reaches us we will credit your account or re-ship any replacement items. |
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*All Custom amenities, made to order items, such as logoed or special printed products, items defaced or physically damaged by end-users, can not be returned unless it was our error in following your order instructions. |
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| To Avoid Returns: We want to be sure you are happy with your all of your orders. | ||||||
1. Check the screen and receipts at time of order to avoid having an order shipped that you ordered in error. 2. Please Remember to inspect all packages when they arrive. Notify us immediately if you realize you need to make a return or exchange. |
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New Merchandise: If you are not satisfied with merchandise
purchased through us, you may return it within 30
days. The following Apply: