FAQs | Hotel Supplies-Online
North America's Premier Wholesale Hotel Supplier
Do I have to be a
hotel or hospitality business to order?
No, Hotel Supplies-Online has no restrictions upon who may
order. In fact, many of our customers
are not only hotels and motels but also schools, non-profits, church groups,
and even homeowners order from our website.
Do you offer a print
No, we only offer our products through
HotelSupplies-Online.com. We update our website constantly with new products, unlike print catalogs which may be updated only on an annual basis.
What are your
Hotel Supplies-Online operates Monday through Friday from
9:00 AM to 5:00 PM EST. During these
hours, we are available by phone, fax, or email.
Do I have to have an
account to order? Is guest checkout
Yes, we do offer guest checkout. However, to take full advantage of the
customer features of HotelSupplies-Online.com, including saving your order
history for easy reorder, we suggest you do create an account. For any concerns about privacy, please refer
to our Policies page.
Do you offer credit
Credit accounts are available. Please contact firstname.lastname@example.org
Can I order by check?
Yes, Hotel Supplies-Online does accept orders paid by
personal or business check. Please refer
to our Policies page for instructions on placing orders to be paid by check.
How do I track my
HotelSupplies-Online.com allows order updates and shipment tracking through your account. Please log in to Your Account for access.
How do I order
Visit our Samples page for instructions on how to obtain
Do you run any sales
No, we do not
currently run any sales or specials, but we are exploring this option.
What is a DUNS number, and do I need one?
A DUNS, or Data Universal Numbering System, number is a nine-digit
unique numeric identifier utilized in business credit reporting. U.S. government agencies and other entities
may require vendors to have a DUNS number. Dun & Bradstreet is the company which issues DUNS numbers. Visit their website at
http://www.dnb.com for more information.
What is your return policy on pillows?
We do not accept returns for pillows. Exchanges are only for factory defect or order error on our part. Please refer to our Policies page for more information about our return policies.