Frequently Asked Questions

Do I have to be a hotel or hospitality business to order?

No, Hotel Supplies-Online has no restrictions upon who may order. In fact, many of our customers are not only hotels and motels but also schools, non-profits, church groups, and even homeowners order from our website.

Do you offer a print catalog?

No, we only offer our products through HotelSupplies-Online.com. We update our website constantly with new products, unlike print catalogs which may be updated only on an annual basis.

What are your business hours?

Hotel Supplies-Online operates Monday through Friday from 9:00 AM to 5:00 PM EST. During these hours, we are available by phone, fax, or email.

Do I have to have an account to order? Is guest checkout available?

Yes, we do offer guest checkout. However, to take full advantage of the customer features of HotelSupplies-Online.com, including saving your order history for easy reorder, we suggest you do create an account. For any concerns about privacy, please refer to our Policies page.

Do you offer credit accounts?

Credit accounts are available. Please contact sales@hotelsupplies-online.com for details.

Can I order by check?

Yes, Hotel Supplies-Online does accept orders paid by personal or business check. Please refer to our Policies page for instructions on placing orders to be paid by check.

How do I track my shipment?

HotelSupplies-Online.com allows order updates and shipment tracking through your account. Please log in to Your Account for access.

How do I order samples?

Visit our Samples page for instructions on how to obtain samples.

Do you run any sales or specials?

No, we do not currently run any sales or specials, but we are exploring this option.

What is a DUNS number, and do I need one?

A DUNS, or Data Universal Numbering System, number is a nine-digit unique numeric identifier utilized in business credit reporting. U.S. government agencies and other entities may require vendors to have a DUNS number. Dun & Bradstreet is the company which issues DUNS numbers. Visit their website at http://www.dnb.com for more information.

What is your return policy on pillows, food, beverage, and medicines?

We do not accept returns for these items. Exchanges are only for factory defect or order error on our part. Please refer to our Policies page for more information about our return policies.